Refund Policy
Last updated: June 23, 2025
Website: www.doctocure.com
Contact: [email protected]
1. Overview
At Doctocure, we strive to provide excellent service and ensure customer satisfaction. This refund policy outlines the terms and conditions for refunds related to appointment bookings and our services.
2. Refund Eligibility
Full Refunds: You may be eligible for a full refund in the following circumstances:
- Cancellation made at least 24 hours before the scheduled appointment
- Healthcare provider cancels the appointment
- Technical issues on our platform prevent booking completion
- Duplicate charges or billing errors
- Service unavailability due to provider scheduling conflicts
Partial Refunds: Partial refunds may be available for:
- Cancellations made between 2-24 hours before the appointment (subject to provider policy)
- Late cancellations where the provider agrees to a partial refund
- Service fees may be retained in certain circumstances
No Refunds: Refunds will not be provided for:
- No-shows (appointments missed without prior cancellation)
- Cancellations made less than 2 hours before the appointment
- Completed appointments where services were provided
- Appointments cancelled due to patient non-compliance with provider requirements
3. Refund Process
How to Request a Refund:
- Contact our support team at [email protected]
- Include your booking reference number and reason for refund
- Provide any relevant documentation or screenshots
- Allow 3-5 business days for review and processing
Refund Processing Time:
- Approved refunds are processed within 5-10 business days
- Refunds are issued to the original payment method
- You will receive an email confirmation once the refund is processed
- Bank processing times may vary depending on your financial institution
4. Provider-Specific Policies
Individual healthcare providers may have their own cancellation and refund policies that differ from our general policy. These provider-specific terms will be clearly communicated during the booking process and may affect your refund eligibility.
5. Service Fees
Our platform service fees are generally non-refundable unless the refund is due to our error or technical issues. Service fees help cover the costs of maintaining our platform, customer support, and payment processing.
6. Disputes and Appeals
If you disagree with a refund decision, you may appeal by contacting our support team with additional information or documentation. We will review your case and respond within 5 business days.
7. Contact Information
For refund inquiries or assistance, please contact us:
- Email: [email protected]
- Include "Refund Request" in the subject line
- Provide your booking reference number
- Include detailed explanation of your request
8. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.